Privacy Policy and Terms of Use

Privacy Policy


This is the privacy policy of Pack ur Bags (PuB) LLC, a company incorporated in Pune (Maharashtra,India), with registered office at C1, 404, Shweta Society, Sinhgad Road, Pune – 411030.

PuB understands and respects the importance of your privacy and visitors to our websites can be assured that the protection of privacy is given the highest possible priority. All personal information that we collect is used and held to comply in every way possible with the Data Protection Act 1998. PuB only obtains personal information from you if we ask for it and you provide it to us. Please read on to understand how we use the information you give us before using the PuB web pages. Please note use of the PuB web pages and services is conditional upon you agreeing to be bound by this privacy policy.

The information we collect

Personal information is collected when you make a reservation request from our website, as well as when you contact us about a reservation either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc.

No other collections of personal information will occur without your consent.

Cookies and third party tracking devices

We do not use ‘cookies’ or ‘third party tracking devices’ to store your preferences, record session information or collect information on how you visit and access our Web pages. We collect information provided by you while filling the reservation forms only.

How we use your personal information

We use your personal information to enable us to provide you with the information you request about our tours, to fulfill your bookings, to confirm your reservations, to solve your queries and to ensure you are correctly billed. The personal information we collect from you will not be shared with anybody.

Contacting Us

If you have any questions regarding our Privacy Policy or you would like a summary of the personal information we hold, send an e-mail to support@pack-ur-bags.com. Information will only be sent to the email address within 3 working days.

copyright © 2015 Pack ur Bags (PuB)


Terms of Use

Our Review Policy & Terms of Use

Purpose of Reviews

We ask our travelers to review their experiences of the tours and activities in order to:

  • determine if this tour experience was suitable to them;
  • discover any useful tips or information that will help them get the best out of their future trips;
  • improvise on our services from their feedback on our trips.

We assume that the reviews provided to us by the travelers would be a true reflection of the tour experience, overview of the quality of the experience and their personal opinions.

Please note that these reviews do not represent the views of PuB, and the company is not liable for any inaccurate information or misrepresentation given.

Who can write a review for publication on the site

Only those travelers who have booked and completed a tour or activity through us are invited to write about their experiences. We reserve the right to publish replies from us alongside original reviews.

By writing a review, you represent and warrant that:

  • you own or otherwise control all of the rights to the User Materials that you post or submit
  • as at the date of posting, the User Materials submitted are accurate
  • User Materials that you supply do not breach any PuB Terms of Use, guidelines or policies (as applicable from time to time)
  • you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so

Use of Images or Videos

  • Images and videos submitted to us will normally be published alongside the review as far as they don’t contain any illicit or commercial content not related to the experience itself.
  • Images and videos are also kept on file and may be used in other areas on PuB web sites with due credits to the original submitter.

Display of Information

We believe that travelers want to hear from other real travelers, find out where they are from, when they experienced the tour(s) and how did they experienced it. As such, we have decided to share simple personal information about the travelers as part of the reviews. These will not be shared with other 3rd parties without your permission.

Content of Reviews

We do not edit or alter the content of any reviews submitted by our travelers although we reserve the rights not to publish reviews that violate any of the guidelines . In such cases, the traveler will be notified of the reason(s) through email.

Publishing of Reviews

We aim to review submissions within the shortest time possible to ensure that each review posting is true and credible – we cannot publish hearsay. In the event of a specific complaint, we may seek a resolution by gathering the required facts before publishing the content, to ensure a fair view can be obtained.

Indemnity and Liability

You agree to indemnify PuB and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against PuB arising out of or in connection with breach of these Terms of Use in relation to such a service. Specifically, by using such a service, you represent and warrant that:

  • you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such
  • you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity
  • PuB does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, PuB does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.
  • PuB reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where PuB receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.

 

copyright © 2015 Pack ur Bags (PuB).

Booking Agreement

Your Booking Agreement with Pack-ur-Bags(PuB).

Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service.

Related Policies

The following additional documents set out policies for use of PuB website, policies on content submitted as tour reviews, our privacy policies and policies related to purchase of tour reservations. While accepting to these booking terms and conditions, it is your responsibility to review these additional documents on the other three tabs of this page.

  • Privacy Policy
  • Reviews Policy and terms of Use
  • Website Terms of Use

Scope and Coverage

These booking conditions are applicable to all bookings made from the PuB website, facebook page, word of mouth or through PuB office.

Terms and conditions of PuB services/tours

  • PuB is a full package travel provider which means we provide you all the services like accommodation, food, travel, VISA assistance(if applicable) and local sightseeing (as mentioned in respective trip/tours itinerary). PuB is a registered travel company which adhere to the general Package Travel and Package Tours regulations.
  • Prices are per person basis which include VAT and local taxes, unless otherwise specified.
  • Prices does not include passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature.
  • In case you wish to have any special requests for any service (or facility) that is not included as part of your booking, please let us know at the time of booking. We will enquire with the relevant service provider and where possible will try to accommodate your request.

Cancellation terms

  • Cancellation done 60 days prior to departure – 90% refund
  • Cancellation done 45 days prior to departure – 65% refund
  • Cancellation done 20 days prior to departure – 25% refund
  • Cancellation done 9 days prior to departure or no show – No refund

Bank Account Details

Click here to view our Bank account details to transfer money via online or cheque/cash.

Travel Insurance

It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as PuB can not be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased. PuB also provides you the optional insurance assistance for our domestic and international tours as a service(on chargeable basis). In case you wish to avail them, please let us know at the time of booking.

Our Liability to You

We act only as a booking agent for any accommodation, transport, guide service, attraction and/or any other event or service on the booking and we have no liability of any kind whatsoever to you or your party or dependents for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependents may suffer unless caused by our own negligence. PuB, our employees are acting either as agents for the relevant suppliers(stay, travel, Guide) or as agent for you and your party. PuB also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control. Subject to the terms and conditions on this site, PuB’s liability shall be limited to up to the price paid for the booked arrangements.

International Conventions

If any international convention applies to or governs any of the services or facilities supplied by us on behalf of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded).

Your Responsibility

Please note you are responsible for your actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we may end your booked arrangements immediately. In this event PuB will not pay compensation, make refunds nor pay any expenses you suffer as a result.

You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the PuB team before the respective tour.

You agree to defend and indemnify PuB LLC and any of their officers, directors & employees from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by your violation of any law or the rights of a third party or your breach of this agreement.

You agree not to litter and disturb nature and wildlife during any of our trips.

You agree to not smoke or drink (liquor, alcohol, hard-drinks) during any of our trips to avoid inconvenience to other members. PuB has a NO SMOKING and NO DRINKING policy for all of our trips. Your cooperation in this regard will be highly appreciated.

Hotel Reservations

It will be PuB’s responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for our travelers.

All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.

If a hotel facility or feature is of particular importance to you, then you should check with PuB that this facility or feature will be available during your stay.

Your Consent to Receive our Marketing Communication

When you make a booking you consent to receive our marketing communication. Your consent to receive our marketing communication covers all our brands and websites including but not limited to www.pack-ur-bags.com, our Facebook page. You can unsubscribe from our marketing communication by using the link on our individual marketing communication or by writing to us on support@pack-ur-bags.com.

copyright © 2015 Pack ur Bags (PuB).

Website Usage Terms

Terms of Use for PuB website pack-ur-bags.com

Please read these terms & conditions of use (“Terms & Conditions”) before using the pack-ur-bags.com web site (“Site”). You consent to these Terms & Conditions when you use this “site” directly. If you disagree with any part of the Terms & Conditions, you may not use the “site” in any way. Any reference to ‘You’ includes any employees, agents or persons accessing and using the web “site” to reserve or book any Product.

The web “site” is offered to you (the customer) conditional on your acceptance without modification of the terms, conditions, and notices contained below. Your use of this web “site” constitutes your agreement and notices. In particular:-

  • You accept financial responsibility for all transactions made under your name or account.
  • You must be 18 years of age or over and have legal capacity.
  • You warrant that all information you provide about yourself or anyone else shall be true and accurate.
  • You will not use this “site” for speculative, false or fraudulent bookings.

This web “site” is for your personal and non-commercial use. The content and information on the web “site” (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to PuB LLC. Accordingly, as a condition of using this web “site”, you agree not to use the web “site” or their contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this web “site”, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this web “site”.

Specific terms & conditions will apply to your reservation and purchase of travel-related goods and services that you select – see ‘your Booking Terms & Conditions’.

The applicable booking and purchase conditions are those which appear on the relevant tour pages and within the Booking Agreement/Booking Conditions and you must read these before confirming your booking. All bookings are also subject to the general information appearing on our web “site” and tours description. We recommend you print a copy of our applicable booking conditions, privacy policy and this additional information together with all other relevant details relating to your travel arrangements prior to making a booking with us.

Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this “site”.

Cancellation charges are applicable if a booking or other purchase is cancelled after it has been confirmed, according to the purchase cancellation policies displayed on our web “site”.

The information and/or prices shown on the “site” are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.

Whilst every effort is made to ensure the accuracy of all information and prices displayed on the “site”, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid.

The copyright in the material contained on this “site” including but not restricted to the PuB brand, the PuB logo, PuB website domain (www.pack-ur-bags.com), PuB technology platform, website graphics, website content, videos and images belongs to its licensors or PuB LLC. The material may only be used for your own personal use for non-commercial purposes. We reserve the copyright and all proprietary rights in this “site” and all content.

This web “site” may contain hyperlinks to other web sites operated by parties other than PuB. Such hyperlinks are provided for your reference only. PuB does not control such other web sites and is not responsible for their content. PuB’s inclusion of hyperlinks to such other web sites does not imply any endorsement of the material on such other web sites or any association with their operators.

PuB LLC may offer a facility allowing users of this web “site” to post reviews, comments and other material in relation to PuB tours and activities or any other bookable service (“User Materials”). Where this posting facility is offered, you expressly agree only to submit User Materials that are appropriate to that service, complying with these User Terms and Conditions and also any accompanying guidelines made available on this web “site”. You agree to indemnify PuB LLC and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against PuB arising out of or in connection with breach of these Terms of Use in relation to such a service.

Specifically, by using such a service, you represent and warrant that:

  • you own or otherwise control all of the rights to the User Materials that you post.
  • as at the date of posting, the User Materials submitted are accurate.
  • User Materials that you supply do not breach any PuB LLC Terms of Use, guidelines or policies (as applicable from time to time).
  • you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such
  • you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity.
  • you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so.

PuB LLC reserve the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where PuB LLC receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.

If you have a complaint about any reviews, comments or material posted on these web “sites” you should put such complaint in writing (giving as much information as possible about the circumstances) to support@pack-ur-bags.com.com

Note that PuB reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.

PuB LLC reserves the right to change the terms, conditions, and notices under which this web “site” (www.pack-ur-bags.com) is offered

copyright © 2015 Pack ur Bags (PuB).